FAQ

General Questions

What is included in the script package?

Complete package includes:

• Full source code (PHP, JavaScript, HTML, CSS)
• Database structure with sample data
• Admin panel for platform management
• Player interface with responsive design
• API integration framework
• Payment processing system
• Game provider integration modules
• Documentation and installation guides
• First year of updates and bug fixes
• Technical support (email and ticket system)

Is the source code encrypted?

No. You receive complete unencrypted source code with full access to modify, customize, and extend functionality as needed. No restrictions on code modifications.

Can I rebrand the platform?

Yes. All branding elements are fully customizable including:

• Logo and color scheme
• Domain name and URLs
• Company information
• Terms and conditions
• Email templates
• Interface text and translations

What license do I receive?

Perpetual license for single production domain. License includes:

• Unlimited subdomains on licensed domain
• Separate staging/development environments
• Source code modification rights
• One year of updates included
• Additional domains require separate licenses

Are updates included?

First year of updates included with purchase. Updates include:

• Bug fixes and security patches
• New features and improvements
• Game provider updates
• Payment processor additions
• Compatibility updates

After first year, optional renewal available for continued updates and priority support.

Do you provide installation service?

Installation service available as optional add-on. Service includes:

• Server configuration and optimization
• Script installation and setup
• Database configuration
• SSL certificate installation
• Initial admin account creation
• Basic functionality testing

Typical installation completed within 24-48 hours after server access provided.

What happens after purchase?

1. Immediate download access to script package
2. License key sent via email
3. Access to client dashboard and documentation
4. Support ticket system activated
5. Optional installation service scheduled (if purchased)

Technical Questions

What are the server requirements?

Minimum server specifications:

• Operating System: Ubuntu 20.04 LTS or CentOS 8+
• CPU: 4 cores minimum (8 recommended)
• RAM: 16GB minimum (32GB recommended)
• Storage: 100GB SSD (NVMe preferred)
• Network: 1Gbps connection
• PHP 8.1+ with required extensions
• MySQL 8.0+ or PostgreSQL 13+
• Redis 6.0+ for caching
• Nginx or Apache web server

Does it work on shared hosting?

Not recommended. Platform requires VPS or dedicated server for optimal performance and security. Shared hosting limitations:

• Insufficient server resources
• Limited configuration control
• Security concerns with shared environment
• Cannot install required dependencies
• Poor performance under load

What database does it use?

Supports MySQL 8.0+ or PostgreSQL 13+. MySQL recommended for most installations. Database features:

• Optimized schema with proper indexing
• Migration scripts for version control
• Automated backup procedures
• Query optimization for performance
• Support for read replicas

Is it mobile compatible?

Fully responsive design works on all devices:

• Desktop browsers (Chrome, Firefox, Safari, Edge)
• Mobile browsers (iOS Safari, Chrome, Samsung Internet)
• Tablet devices (iPad, Android tablets)
• Progressive web app capabilities
• Touch-optimized interface
• Mobile-first design approach

Can I add custom games?

Yes. System supports custom game integration through:

• API adapter development framework
• Documentation for game integration
• Example implementations included
• Support for custom game logic
• Flexible provider architecture

Custom integration development available as paid service.

Is multi-currency supported?

Yes. Handle unlimited currencies with features:

• Player selects preferred currency at registration
• Automatic exchange rate updates
• Multi-currency transaction processing
• Currency conversion for reports
• Crypto and fiat currency support
• Configurable decimal precision per currency

Can players have multiple wallets?

Yes. Each player account includes:

• Main balance for real money
• Bonus balance with wagering tracking
• Separate accounting per balance type
• Independent balance management
• Transaction history per wallet

What about game provider fees?

Game provider agreements are separate. Our script provides integration infrastructure, but you negotiate terms directly with providers. Typical provider requirements:

• Valid gambling license in target jurisdiction
• Company registration documents
• Integration agreement signing
• Revenue share or fixed fee arrangement
• Minimum monthly commitments (varies by provider)

Can I use my own payment processor?

Yes. Options include:

• Use pre-integrated processors (Stripe, PayPal, Coinbase, etc.)
• Create custom payment adapter following documentation
• Request custom integration as paid service
• Integrate multiple processors simultaneously

Does it support cryptocurrency payments?

Yes. Pre-integrated crypto payment processors:

• Coinbase Commerce (Bitcoin, Ethereum, USDC, more)
• BitPay (Bitcoin, Bitcoin Cash)
• CoinGate (50+ cryptocurrencies)
• NOWPayments (100+ cryptocurrencies)

Instant deposits, automated confirmations, and withdrawal processing included.

Features & Functionality

Is KYC verification included?

Yes. Complete KYC system includes:

• Document upload interface (ID, proof of address)
• Admin verification workflow
• Status tracking (pending, verified, rejected)
• Email notifications for status changes
• Compliance reporting tools
• Document storage with encryption
• Optional third-party KYC service integration

Does it have affiliate system?

Yes. Comprehensive affiliate program with:

• Multi-tier commission structure
• Revenue share or CPA models
• Unique tracking links and codes
• Real-time statistics dashboard
• Commission calculation and payouts
• Marketing materials management
• Fraud detection and prevention

What bonus types are supported?

Flexible bonus system includes:

• Deposit match bonuses (percentage based)
• Free spins (specific games or selection)
• Cashback (percentage of losses)
• No deposit bonuses (registration rewards)
• Reload bonuses (existing players)
• VIP exclusive bonuses
• Tournament prizes
• Loyalty rewards

Each bonus type configurable with wagering requirements, time limits, game restrictions, and max bet rules.

Is there a VIP system?

Yes. Multi-tier VIP program features:

• Configurable tier levels (Bronze to VIP)
• Points accumulation based on wagering
• Tier benefits (cashback, bonuses, limits)
• Automated tier upgrades
• VIP manager assignment
• Exclusive promotions
• Personal account managers (configurable)

Does it support live chat?

Live chat integration supported through:

• Tawk.to (free option)
• Intercom
• LiveChat
• Zendesk Chat
• Custom integration possible

Easy setup with widget code insertion in admin panel.

What reporting capabilities exist?

Comprehensive reporting suite:

• Financial reports (revenue, deposits, withdrawals)
• Player activity (registrations, active users, retention)
• Game performance (RTP, popularity, revenue)
• Payment method analytics
• Bonus effectiveness tracking
• Geographic distribution
• Custom date range selection
• Export to CSV/Excel/PDF
• Scheduled report delivery via email

Is there fraud detection?

Built-in fraud prevention includes:

• Duplicate account detection
• IP address monitoring and blocking
• Unusual betting pattern detection
• Velocity checks for withdrawals
• Device fingerprinting
• Manual review queues
• Blacklist management
• Geographic restrictions

Licensing & Legal

Do you provide gambling license?

No. We provide software only. Gambling license must be obtained separately from jurisdiction regulator. Our script complies with technical requirements for most jurisdictions. Popular licensing options:

• Curacao eGaming
• Malta Gaming Authority (MGA)
• UK Gambling Commission
• Gibraltar Regulatory Authority
• Isle of Man Gambling Supervision Commission

Is the platform legal?

Software itself is legal. Operating a gambling platform requires proper licensing in your jurisdiction. Legal requirements vary by country. Consult legal counsel before launch.

What jurisdictions are supported?

Platform technically supports any jurisdiction. Features for compliance:

• Geographic restrictions (allow/block countries)
• Age verification
• Responsible gaming tools (limits, self-exclusion)
• KYC/AML procedures
• Audit logs and reporting
• Session time limits
• Reality checks

Can I resell the script?

No. License is for operating your own platform only. Reselling, sublicensing, or redistributing source code is prohibited. White label solutions available under separate agreement.

What about responsible gaming features?

Comprehensive responsible gaming tools:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits
• Reality check reminders
• Self-exclusion (temporary or permanent)
• Cooling off periods
• Activity history access
• Links to gambling support organizations

Support & Maintenance

What support is provided?

Technical support includes:

• Email support (24-48 hour response time)
• Ticket system for issue tracking
• Documentation and guides
• Video tutorials
• Knowledge base access
• Bug fix updates
• Security patches

Premium support available with faster response times and phone/chat support.

How long does installation take?

Timeline depends on method:

• Self-installation: 2-4 hours (experienced developers)
• Assisted installation: 24-48 hours
• Full setup with customization: 5-7 days

Do you offer customization services?

Yes. Custom development services available:

• Custom feature development
• Payment processor integration
• Game provider integration
• Third-party API connections
• Custom design and branding
• Performance optimization
• Migration from other platforms

Quote provided based on requirements. Hourly or fixed-price options available.

What if I encounter bugs?

Bug reporting and resolution process:

1. Report bug through support ticket system
2. Provide detailed reproduction steps
3. Team investigates and confirms issue
4. Fix developed and tested
5. Patch released to all license holders
6. Typical resolution: 2-7 days depending on severity

Can I get help with server setup?

Yes. Server setup services include:

• Operating system installation and configuration
• Web server optimization
• Database setup and tuning
• Security hardening
• SSL certificate installation
• Firewall configuration
• Backup automation
• Monitoring setup

Pricing & Payment

What payment methods do you accept?

Multiple payment options available:

• Credit/debit cards (Visa, Mastercard, Amex)
• PayPal
• Bank wire transfer
• Cryptocurrency (Bitcoin, Ethereum, USDT)

Are there any hidden fees?

No hidden fees. One-time license purchase includes everything listed. Optional additional costs:

• Additional domain licenses
• Installation service
• Custom development
• Premium support upgrade
• Update renewal after first year

Is there a money-back guarantee?

30-day money-back guarantee included. Refund conditions:

• Request within 30 days of purchase
• Technical issues preventing installation not resolved
• Script does not match described functionality
• Full refund processed within 5-7 business days

No refund if license already activated on production domain.

Do you offer payment plans?

Yes. Installment options available:

• 3 monthly payments (5% processing fee)
• 6 monthly payments (10% processing fee)
• 12 monthly payments (15% processing fee)

Full license access provided immediately. Payment plan details in checkout.

Can I transfer my license?

License transfer possible with conditions:

• Submit transfer request to support
• Provide new owner information
• Transfer fee applies ($99)
• Original domain deactivated
• New domain activated for new owner
• One transfer allowed per license

Performance & Scalability

How many concurrent users can it handle?

Depends on server resources. Typical performance:

• Basic setup (16GB RAM, 4 cores): 500-1000 concurrent users
• Mid-tier setup (32GB RAM, 8 cores): 2000-5000 concurrent users
• High-end setup (64GB+ RAM, 16+ cores): 10000+ concurrent users
• Horizontal scaling possible for higher loads

Can the platform scale?

Yes. Scalability features:

• Stateless application design
• Load balancer support
• Database read replicas
• Redis clustering
• CDN integration for static assets
• Microservices architecture possible
• Cloud deployment ready (AWS, Google Cloud, Azure)

What about page load speed?

Optimized for performance:

• Cached content delivery
• Minified CSS/JavaScript
• Image optimization
• Lazy loading implementation
• Database query optimization
• Redis caching layer
• Typical page load: under 2 seconds

Security

Is the platform secure?

Multiple security layers implemented:

• Bcrypt password hashing
• SQL injection prevention
• XSS protection
• CSRF tokens on forms
• Rate limiting on API endpoints
• Failed login attempt tracking
• SSL/TLS encryption required
• Regular security audits
• Security patches in updates

How is player data protected?

Data protection measures:

• Encrypted database fields for sensitive data
• Secure session management
• Payment data never stored (tokenization)
• Regular automated backups
• Access logging and monitoring
• GDPR compliance tools
• Data export/deletion on request

What about DDoS protection?

DDoS mitigation recommendations:

• Cloudflare integration supported
• Rate limiting at application level
• IP blocking capabilities
• Geographic restrictions
• Recommend cloud hosting with DDoS protection

Migration & Integration

Can you migrate data from another platform?

Yes. Migration services available for:

• Player accounts and balances
• Transaction history
• Game sessions
• Bonus data
• Affiliate information

Custom migration scripts developed based on source platform. Quote provided after reviewing data structure.

Can I integrate with existing systems?

Yes. Integration options:

• RESTful API for external connections
• Webhook support for real-time notifications
• Single Sign-On (SSO) implementation
• CRM integration capabilities
• Marketing automation connections
• Custom integration development available

Still Have Questions?

Contact our sales team for additional information:

• Email: sales@yourcompany.com
• Live chat: Available on website
• Schedule demo: Request personalized demonstration
• Technical questions: Contact support@yourcompany.com

Response time: 24 hours for general inquiries, faster for existing customers.